Pngine Parts Return Policy

Effective Date: [03-July-2024]

At Pngine Parts, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

1. Eligibility:

   • You have 30 calendar days to return an item from the date you received it.
   • To be eligible for a return, your item must be unused and in the same condition that you received it.
   • Your item must be in the original packaging.
   • Your item needs to have the receipt or proof of purchase.

2. Return Process:

   • Contact us at info@pngine.com.au or call 1300 400 670 to initiate a return.
   • Ship the item back to us at 36 Spalding Avenue, Sunshine North.

3. Shipping Costs:

   • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
   • If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

1. Refund Process:

   • Once we receive your item, we will inspect it and notify you that we have received your returned item.
   • We will immediately notify you of the status of your refund after inspecting the item.
   • If your return is approved, we will initiate a refund to your original method of payment.

2. Refund Timeframe:

   • You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges

1. Exchanges:
   • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@pngine.com.au or call 1300 400 670.

Non-Returnable Items

1. Non-Returnable Items:
   • Certain items are non-returnable, such as custom orders or special-order items.